Effective date: September 1, 2026
Business name: GetSimOtp
Business location: Washington, District of Columbia, United States of America
1. Temporary-number refunds
If you do not receive an SMS or OTP, you may cancel the active temporary-number order before any SMS or OTP is received. When GetSimOtp and the provider records confirm that no SMS or OTP was received and the cancellation is valid, 100% of that number order's price is automatically returned to your GetSimOtp wallet balance.
2. When a number order cannot be refunded
A number order is not refundable once any SMS or OTP has been received. This includes situations where the code is invalid, delayed, expired, rejected by the destination service, entered incorrectly, or no longer needed. A number may not work with every service, country, or account; after an eligible refund, you can use your wallet balance to try another number, operator, service, or country.
3. Wallet deposits
Deposits are credited only after successful verification. Once a deposit has been successfully credited to your GetSimOtp wallet, it is final and non-refundable. Deposited balance is for use within GetSimOtp and is not redeemable for cash, cryptocurrency, bank transfer, or withdrawal, except where applicable law requires otherwise.
4. Payment and network errors
You are responsible for selecting the correct payment network and sending the exact requested amount. Payments sent through an unsupported network, to an incorrect address, with missing payment information, or in an incorrect amount may be irreversible and are not eligible for a refund. We may investigate a payment affected by a mismatch, duplicate transaction, suspected fraud, or technical error.
5. How refunds are handled
Eligible number-order refunds are returned automatically to the wallet used for the order. We do not issue cash, card, bank, or cryptocurrency withdrawals for wallet refunds. If you believe an eligible refund has not appeared, contact help@getsimotp.com with your order ID.
6. Changes and contact
This policy is effective September 1, 2026. We may update it by posting a revised effective date. For questions or complaints, contact GetSimOtp at help@getsimotp.com or WhatsApp +44 7349 284971.